Jillian Christine Glawe

Adjunct Faculty


Veterinary Technology

Classes Taught

Spring 2020

VET132 Veterinary Office Management and Client Communication 3 Credits
Principles and practice of veterinary office management for veterinary technology students. Client relations, receptionist skills, telephone techniques, interpersonal skills, and personnel management. Generation and maintenance of correspondence, medical records, legal forms, and hospital logs. Basic bookkeeping, accounting, and financial management principles. Marketing and public relations. Professional ethics and professionalism. Use of computers for data entry, patient record management and inventory control.
Prerequisites: A grade of C or better in VET101 or permission of Instructor.
Section Location Delivery Dates Days Times Availability
Dobson Campus
01/13/2020 - 05/08/2020


Notes: Class 27516 Online classes are conducted exclusively via the Internet. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on www.mesacc.edu/elearning/get-started for additional information. Students may contact instructor at jillian.glawe@mesacc.edu

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